Support
Help with AnaLog.
Something not working, a question about your account or your subscription, or a feature you would like to see — this page tells you where to write and what to include so we can help on the first reply.
Contact support
We answer in English or French. Support is handled by the people who build the app, so please be specific — it goes faster for both of us.
What to include
When you report a problem, these four lines usually save an entire round trip:
- Your device and its operating system version — for example iPhone 15, iOS 26.
- The AnaLog version, shown at the bottom of Settings.
- What you did, what you expected, and what happened instead.
- Whether you were signed in to an ANA account at the time.
Please do not send passwords. We will never ask you for one.
Your logbook data
Your flights live on your device. AnaLog can export them, and exporting before you change devices, reinstall, or ask us to look into something is always a good idea: open Settings, then the export options, and keep the file somewhere you control.
If you lose access to a device, an export or a backup is what makes recovery possible — we cannot recreate flights that only ever existed on a phone we have no access to.
Account and sign-in
An ANA account is only needed for the features that sync. If you cannot sign in, check first that the address is verified — account creation sends a verification email, and it sometimes lands in a spam folder. Password reset is available from the sign-in screen.
You can delete your account from inside the app, in Settings. You can also request account deletion without the app. That page explains what is deleted and what remains.
Subscriptions, refunds and cancellation
Paid plans are sold through the App Store and Google Play, not by us directly. That means cancellation, billing history and refund requests are handled by the store that took the payment:
- iPhone and iPad — Settings, your name, then Subscriptions; refunds through Apple's report a problem page.
- Android — the Google Play Store app, then Payments and subscriptions; refunds through Google Play support.
If you already paid and the app does not show it, use Restore Purchases in Settings first. If that does not resolve it, write to us with the store you bought from and the account email — we can look at what the store reports.
What each plan includes is described on the AnaLog page.
Privacy and security
How we handle personal data is set out in the privacy policy. If you believe you have found a security issue, write to the address above with the details and please give us a reasonable chance to fix it before publishing.
Publisher
TDx Aero publishes ANA and AnaLog. Company details are on the legal notice page.